TEDx Talks
TEDx Talks
A perfect apology in three steps | Jahan Kalantar | TEDxSydney
What is one of the problems adults have when saying sorry?
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Qual é um dos problemas que os adultos têm ao pedir desculpas?
Apologizing is complex in today’s world
We are anxious about doing it
We learned how to do it wrong
Children are better at it
In the abstract, what “magic” happens when using your authentic voice?
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Em resumo, que “mágica” acontece ao usar sua voz autêntica?
It gets you what you want
You can become more vulnerable
You won’t go to jail
Less miscommunications
Who do people want to hear an apology from, even if it has flaws?
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De quem as pessoas querem ouvir um pedido de desculpas, mesmo que tenha falhas?
Jahan Kalantar
From the court
From good people
You
What was like pulling teeth for Jahan?
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O que foi como arrancar dentes para Jahan?
Getting into trouble
Going to court
Sam writing a letter of apology
Sam explain what he did wrong
What did he use to write his letter of apology?
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O que o mesmo usou para escrever sua carta de desculpas?
Gobbledygook
A thesaurus
8 hours of writing lessons
A pen
What is NOT part of the framework of a good apology?
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O que NÃO faz parte da estrutura de um bom pedido de desculpas?
“Sorry you feel that way”
“And”
“Why”
“Because”
What was the young man doing before he had a breakdown?
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O que o jovem estava fazendo antes de ter um colapso?
Making serious threats
Cooking
Doing laundry
Studying for an exam
After his breakdown, that young man didn’t need… ?
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Após seu colapso, aquele jovem não precisava…
Involve his school and friends in the help he received
Help outside the courtroom
A lecture
Help with mental health
What is the lesson learnt in a lifetime of helping people in moments of chaos?
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Qual é a lição aprendida em uma vida inteira ajudando as pessoas em momentos de caos?
Use the perfect words when apologizing
When you say sorry mean it
Don’t overuse saying you are sorry
speak legalese
What don’t people hear nearly often enough?
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O que as pessoas não ouvem com frequência suficiente?
Kind words
“Thanks”
Authentic words
“Sorry”
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